Returns

It is of the utmost importance to us that you are completely satisfied with your purchase.

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Please read our following returns guidelines below:

• Hair products, jewellery and final sale items are non refundable.

• Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied. 

• Items must be returned in their original condition including ALL tags.

• Once we have received your returned package, all returned items will be inspected before a store credit is issued.

• A credit note will be issued in the form of a “in-store” that can be used to purchase a replacement. The amount issued will only include the cost of the items and excludes any shipping costs that may have been previously purchased. 

Viki’s Boutique reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender at their expense. You will be notified via email if your returned item is not suitable for a refund.